Ploy's Place
Refund & Returns
Handcrafted to order — here's what you need to know before and after your purchase.
Last updated: October 2026
Important: All nail sets are made to order. Please read this policy in full before purchasing. By completing your order you agree to these terms.
Our Commitment to You
- Every set from Ploy's Place is handcrafted to order — made specifically for you with care and attention to detail. Because of this, we are unable to accept returns or exchanges on most orders.
- However, we stand behind the quality of our work. If something arrives damaged, defective, or incorrect, we will always make it right.
All Sales Are Final — No Returns or Exchanges
- Because every nail set is made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
- Please review your order carefully before submitting — including your selected size, shape, and design. We recommend visiting our How to Find Your Nail Size guide before ordering.
- Custom orders are non-refundable once production has begun. If you need to cancel a custom order, you must contact us within 24 hours of placing it.
When We Will Issue a Refund or Replacement
- Damaged on arrival: If your set arrives visibly damaged due to shipping, photograph the packaging and contents and contact us within 48 hours of delivery.
- Defective product: If a set has a manufacturing defect (e.g. broken nail, missing piece, incorrect design sent), contact us within 5 days of delivery with photos.
- Wrong item sent: If you received a different design or size than what you ordered, we will send the correct item at no charge.
- Approved cases will receive a replacement set or store credit at our discretion. Cash refunds are issued only when a replacement cannot be fulfilled.
How to Request a Refund or Replacement
- Visit our Contact Us page and select "Returns & exchanges" from the topic dropdown.
- Include: your order number, a description of the issue, and clear photos of the item and packaging.
- We respond to all inquiries within 2–3 business days. Please do not ship anything back to us without prior written approval — unauthorized returns will not be accepted.
What Is Not Covered
- Damage caused by improper application, removal, or wear (e.g. lifting due to oily nail beds, breakage from physical activity).
- Dissatisfaction with color appearance due to screen calibration differences — colors may vary slightly from monitor to monitor.
- Orders where the wrong size was selected by the customer. Please use our Size Reference Chart before ordering.
- Packages lost or stolen after confirmed delivery by the carrier.
Cancellations
- Standard orders may be cancelled within 12 hours of purchase for a full refund, provided production has not yet begun.
- Custom orders may be cancelled within 24 hours of purchase. After that window, cancellations are not accepted as materials and labor have already been committed.
- To cancel, visit our Contact Us page immediately and select "Cancel my order" from the topic dropdown.
Have a question about your order?
We're here to help. Reach out and we'll respond within 2–3 business days.